After the message from her bank, the outraged mother was determined to confront the 19-year-old barista and teach her a lesson, so she returned to the same Starbucks drive-thru. Her husband, who sat in the passenger seat, recorded on his cellphone.
“You come to Starbucks to get coffee, not to get robbed,” Juana said.
Starbucks has since fired the cashier. In a statement to KTLA, Starbucks said, “We were extremely troubled to learn of this incident, and we have been working directly with the customer to address this situation. We value our customers’ trust, and this experience was completely unacceptable. We will support local authorities in any investigation."
The confrontation, which you can see below, went viral with over 2 million views on YouTube.
But Juana chose not to press charges; she said the online shaming was punishment enough.
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