Man’s Christmas Ruined After DHL Sent Two Chocolate Bars Instead Of iPhone



A man had his Christmas ruined after he ordered a £1,000 iPhone which didn’t arrive.

What he did get, after it all, was two bars of chocolate wrapped up in toilet roll that ‘stunk’.
Credit: Deadline News
You’d be pretty wound up after all that, wouldn’t you?

Daniel Carroll has since complained to delivery company DHL after his iPhone 13 Pro Max never came, and instead came two £2 Cadbury’s White Oreo chocolate bars.

The parcel was delayed by two weeks, and had been put back on numerous occasions, leading Daniel to travel to his nearest DHL warehouse in order to collect it.
Daniel Carroll. Credit: Deadline News
Once he unwrapped it, his disappointing experience only got worse.

The logistics worker said that his phone – which he paid £1,045 for – was supposed to have arrived earlier, but when he picked up the box it became clear to him that it had been tampered with.

That is to say, there was no phone in there at all, and just two bars of chocolate and some honking toilet roll.

The delivery company has since said that they’re investigating the incident and have asked the sender to get a replacement out to Daniel.

The disgruntled shopper shared his displeasure on Twitter, writing: "After a long weekend of a brand new iPhone 13 Pro Max being stuck in @DHLParcelUK network, failing any delivery attempt Friday-Sun, I finally picked up the parcel yesterday from DHL Leeds to find the package tampered with and the new phone (Christmas present) replaced with this.”

Yeah, it doesn’t look great.

After that post, Daniel added: “I ordered the phone on December 2 through the Apple website, but due to stock the earliest day for delivery was December 17.

“Last Friday on the day it was due to be delivered I had several conflicting updates from DHL.

“At first it said ‘out for delivery’, then scanned as ‘delayed’, then back to ‘out for delivery between 13:45-14:45’. I stayed in all day and nothing arrived.

"I went onto the tracking and selected to have the parcel collected from their depot, and it advised it would be available for collection on Saturday.

“On Monday I did a 24-mile-round-trip to collect the parcel. When I got home I could tell the box had been tampered with as the tape was quite loose, but because I could feel some weight I just opened it.

“Inside there was cheap industrial toilet roll, which stunk, and two bars of Dairy Milk Oreo in there.”
Definitely not an iPhone. Credit: Deadline News
Unfortunately, that chocolate – more importantly the lack of his phone – left him with a sour taste in his mouth.

He went on: “The tracking updates on Friday when the parcel was with a driver weren’t what you would usually see. Then the parcel went from Friday morning to Monday morning without a tracking point.

“I work for a logistics company and knowing DHL, there’s no reason why the parcel should not be tracked as received back at the depot during that time unless it’s being manually taken out of its usual process.

“I rang DHL however there is no option to speak to someone, just an automated tracking update. I submitted an enquiry on their contact page on Monday, which has never been responded to.

“I DM’d them on Tuesday which hasn’t been responded to either. Via LinkedIn, I managed to get the attention of a customer service manager who advised they’re checking CCTV.

“They had also asked Apple to issue a replacement and for Apple to claim through DHL.
"However, I rang Apple on Wednesday and they have not received any response from DHL, even though they raised an investigation with them on Monday. Apple won’t issue the replacement without the outcome of the investigation.

“I asked the manager from DHL on Wednesday if he can follow up again today, but there seems to be just no urgency to resolve this.

“It was meant to be for a Christmas present so it’s really disappointing.”

A spokesperson for DHL said: “We're investigating the case as a priority and we have been in touch with the sender to ensure a replacement gets to Mr Carroll."




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