A complaint posted to Tesco's Facebook page on Saturday has been shared more than 27,000 times after the supermarket's customer service rep replied in suitably tongue-in-cheek fashion.
The whole thing started with the following Facebook post.
The customer care at Tesco were sympathetic
Then things escalated
Tesco decided to take things a step further
Wes contributed his own song.
Now comes the time for final reflection
RIP, William the worm.