Great customer success is imperative to any company’s success. As customers, we want to feel valued by the company. We want to feel that the company cares about us, and in turn, we provide the company with our business.
While most employees provide satisfactory customer service, not many go above and beyond. This is especially evident when dealing with special needs individuals. It’s easy to lose your cool or patience, but one cashier at a Chick-fil-A is the perfect example for what great customer looks like.
A deaf girl entered the fast food restaurant and walked up to the cashier to place an order. Taylor, the cashier, was incredibly receptive and considerate. She didn’t seem troubled by the girl’s disability at all.
“I would like to say how much we appreciate your new employee named Taylor, at the Raeford Rd location in Fayetteville, NC.
My daughter Cynthia Walker has never experienced a chance to order for herself without people just staring at her.
Taylor did not miss a beat on greeting us with a warm smile, and asking my daughter first what she would like. My daughter was so surprised and happy. She even asked me how that lady knew how to sign to her.
Taylor has only been employed there for a couple of weeks and she is already so efficient in her job. We will make this location our regular stop. Everyone there was so courteous and walking around checking on customers. Great job to the manager for having an awesome team!”
Watch the full interaction in the video below.
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